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Keira 17 Sep, 2021 Review

Why Customer Reviews and Online Surveys Matter

Customer reviews and online surveys are a topic that can be perplexing for many organizations. Companies may make the error of assuming the words are equivalent when, in fact, reviews and surveys are very distinct. Customers initiate public reviews, whereas surveys are private and feature questions posed by the company. It's important to keep in mind that client sentiment is crucial in defining y...

Keira 08 Sep, 2021 Review

8 Online Review Statistics You Should Know In 2021

Running an e-commerce business can be challenging if you are not aware of the nitty-gritty. For example, your online store is set, your systems are in place and thoroughly tested; still, something is missing. What could possibly go wrong? Many factors are involved in running an online business, and customer reviews seem to be an integral part of it. If your customers do not engage with your stor...

Keira 25 Aug, 2021 Review

How can you protect your organization from bad reviews?

Nowadays, consumers trust online reviews more than anything when it comes to making purchasing decisions. The statement is true for retail giants like Amazon as well as for Small and Medium Size Enterprises (SMEs). But, the question is that are these reviews authentic? Consumers don’t question because they make the purchasing decision solely on the basis of this aspect. Good reviews will m...

Keira 11 Aug, 2021 Review

How to Manage and Rebuild Your Online Reputation

When anyone can post anything online, it is imperative to consistently manage (and repair, if necessary) your online reputation. A bad reputation can damage your professional opportunities, ruin your relationships, and gravely impact your self-confidence. Since 92% of customers rely on online reviews and service feedback before making a purchase, a negative reputation can change their way of se...